Privacy Policy

Effective date: 17 March 2026

Who we are

Air Saffar (Pvt) Ltd, trading as HajjGuider (Company No. 14794951) in the UK.

Information we collect

• Contact details and communication preferences
• Travel plans (dates, departure city, group size, hotel preferences)
• Booking references from suppliers (flights, hotels, transfers, visa processing)
• Payment status information handled by authorised partners (no full card details stored)
• Website usage data via essential cookies and analytics

How we use your information

• Prepare quotes and recommend suitable packages
• Book flights, hotels, transfers, and visas with vetted partners
• Provide customer support and itinerary updates
• Meet legal, accounting, and fraud-prevention requirements
• Send marketing updates only if you have opted in (you can opt out anytime)

Sharing

We share only what is needed with airlines, hotels, ground handlers, visa providers, payment processors, and our ATOL partner LycaFly (ATOL 9624). We may disclose data to regulators if required by law. We do not sell personal data.

Retention

Enquiry and booking records are normally kept for up to 6 years to satisfy legal and accounting obligations, unless a longer period is required by regulation.

Your rights

You can request access, correction, deletion (where legally permitted), restriction or objection to processing, and marketing opt-out at any time. To exercise these rights, contact dpo@hajjguider.com.

Contact

Email: info@hajjguider.com
Phone: 0203 876 8216
Address: 3rd Floor Suite, 207 Regent Street, London, England, W1B 3HH
Data protection: dpo@hajjguider.com