Last updated: 17 March 2026
Who we are
HajjGuider is operated by Air Saffar (Pvt) Ltd (Company No. 14794951), registered in the UK.
Data we collect
- Contact details (name, email, phone, preferred contact channel)
- Trip preferences (dates, departure city, group size, budget, accommodation needs)
- Booking references from our suppliers (flights, hotels, transfers, visa processing)
- Payment status information handled through our authorised partners (we do not store full card details)
- Website usage data via essential cookies and basic analytics
How we use data
- Prepare quotations and tailor package recommendations
- Arrange flights, accommodation, transfers, and visas with vetted suppliers
- Provide customer support and travel updates
- Meet legal, accounting, and fraud-prevention requirements
- Send marketing communications only when you have opted in (you can opt out anytime)
Sharing and transfers
We share only what is necessary with airlines, hotels, ground handlers, visa partners, payment providers, and our ATOL partner LycaFly (ATOL 9624) so your booking can be fulfilled. We may disclose information to regulators or law-enforcement agencies where required by law. We do not sell personal data.
Retention
Booking and enquiry records are typically retained for up to 6 years to satisfy legal and accounting obligations, unless a longer period is required by regulation.
Your choices
- Request access to the data we hold about you
- Ask us to correct incomplete or inaccurate details
- Request deletion where continued storage is not legally required
- Object to or restrict certain processing
- Opt out of marketing communications at any time
To exercise these rights, email dpo@hajjguider.com or contact us using the details below. We will respond as promptly as possible and within applicable legal timeframes.
Contact
Email: info@hajjguider.com
Phone: 0203 876 8216
Address: 3rd Floor Suite, 207 Regent Street, London, England, W1B 3HH
Data protection: dpo@hajjguider.com